Shipping Information

Christmas 2018 Delivery Cutoff
The last day for orders to arrive before Christmas is by midday on Friday 21 December. However we strongly advise that you order asap to avoid disappointment. As the couriers are very busy, and although we use a very reliable company, sometimes delays happen this time of year so we can't guarantee your order will arrive by Christmas if ordered after Wednesday 19th December.

NZ wide
$9 per box NZ wide. Sorry we are currently unable to ship outside New Zealand.

Delivery method
Delivery is by courier and a signature is required, so include a physical address and please no post office boxes.

Delivery timing
For all areas, delivery is generally the next day for orders placed before 12 midday, but please allow 2-3 working days for delivery.

Distribution is out of Hamilton so no pick ups can be made from our Auckland office. Same day delivery to Auckland CBD is approx $270 - please contact us for a quote.

Tracking
Should you wish to track the movements of your gift box, please contact us with your order number and we can supply you with the tracking number or alternatively, we can track your order for you.

Our Guarantee
If you are not happy, we are not happy, so we will exchange or refund any unused boxes, no questions asked. Exchanges on the same priced box or an upgrade is free, but all refunds attract a $20 card cancellation fee.

If something goes wrong during your experience, please contact us, we want to know about it. We promise that together with our supply partner we will try to put it right.