Shipping Information

Christmas 2017 Cutoff and Closure Dates
Midday Wednesday 20th December is the last day we can guarantee delivery prior to Christmas. We will still send gift boxes up until midday on Thursday the 21st December but there is a risk of delivery missing Christmas. We try our best to meet demands this time of year but sometimes things go astray on the courier. We suggest ordering early to reduce the risk. We will be closed from the 23rd of December until the 10th of January and will resume sending out orders from the 11th. Merry Christmas!

NZ wide
$9 per box NZ wide. Sorry we are currently unable to ship outside New Zealand.

Delivery method
Delivery is by courier and a signature is required, so include a physical address and please no post office boxes.

Delivery timing
For all areas, delivery is generally the next day for orders placed before 12 midday, but please allow 2-3 working days for delivery.

Distribution is out of Hamilton so no pick ups can be made from our Auckland office. Same day delivery to Auckland CBD is approx $270 - please contact us for a quote.

Tracking
Should you wish to track the movements of your gift box, please contact us with your order number and we can supply you with the tracking number or alternatively, we can track your order for you.

Our Guarantee
If you are not happy, we are not happy, so we will exchange or refund any unused boxes, no questions asked. Exchanges on the same priced box or an upgrades is free, but all refunds attract a $20 card cancellation fee.

If something goes wrong during your experience, please contact us, we want to know about it. We promise that together with our supply partner we will try to put it right.